Description

Urban Air Mobility (UAM), is rapidly emerging as a game-changer in transportation, presenting various opportunities and benefits for communities worldwide. However, creating this new way of commuting with eVTOLs is more than just developing the aircraft; instead, a structured ecosystem needs to be in place to support the launch and, especially, the scalability of this market. One of the aspects necessary to ensure safe, efficient and profitable operations is customer service and support. This session will discuss the UAM market and the role of customer service in making electric urban flights with eVTOLs a reality.